Privacy Policy — East Valley Integrated Primary Care
Effective date: 30 September 2025
Who we are: East Valley Integrated Primary Care (“EVI Primary Care,” “we,” “us,” or “our”).
Scope: This Privacy Policy explains how our website and online services collect, use, and share information. It does not describe how we handle medical information (PHI)—that is covered by our Notice of Privacy Practices (HIPAA).
PHI reminder: Please do not send medical details through general website forms or email. Use the Patient Portal or ask your provider to fax records. See our Notice of Privacy Practices for PHI.
Information We Collect
You provide to us
- Contact forms / inquiries: name, email, phone, and your message.
- Scheduling requests / call-back requests: contact details and preferred times.
- Newsletter sign-ups: email address and communication preferences.
- Careers (if applicable): resume/CV and work history you submit.
- Referrals from clinicians (non-PHI only via public forms): referrer contact details.
Do not submit medical details in public forms. Use the Patient Portal for anything clinical.
Collected automatically
- Device and usage data: IP address, browser type, pages viewed, links clicked, time on page.
- Approximate location: derived from IP address.
- Cookies and similar tools: to remember preferences and understand site usage.
- Analytics: we use tools such as Google Analytics 4 (GA4) to measure traffic and improve the site.
From service providers and partners
- Scheduling, hosting, email delivery, analytics, security, and forms vendors may process information on our behalf.
- If you access the Patient Portal or embedded maps/videos, those providers may collect data per their own policies.
How We Use Information
- Respond to requests and provide website features (e.g., contact you after you ask for help).
- Operate, maintain, and improve the site, including analytics and troubleshooting.
- Communicate about openings, classes, or newsletters (you can opt out anytime).
- Protect the site and users, detect/prevent fraud or misuse.
- Comply with law and enforce our terms, and to protect rights, safety, and property.
We do not use public website forms to collect or manage PHI. Clinical care is handled through the Patient Portal and our clinical systems.
How We Share Information
We may share information with:
- Service providers who help us host the site, deliver emails, analyze usage, or provide security (they may access information only to perform services for us).
- Professional advisors (auditors, lawyers) under confidentiality.
- Authorities when required by law or to protect rights and safety.
- Business transfers: if we reorganize, merge, or transfer assets, website data may be part of the transaction.
We do not sell personal information. We also do not share personal information for cross-context behavioral advertising as those terms are defined in certain U.S. state privacy laws.
Your Choices
- Emails: Click Unsubscribe in any message or reply “unsubscribe.”
- Cookies: Use your browser settings to block or delete cookies. If we provide a cookie banner or “Cookie Settings,” you can adjust preferences there.
- SMS (if offered): We send texts only with your consent. Reply STOP to opt out, HELP for help. Message/data rates may apply.
- Portal communications: Use the Patient Portal for clinical messages and results.
U.S. State Privacy Rights
Depending on where you live (for example, California, Colorado, Connecticut, Utah, Virginia), you may have rights to access, correct, delete, or receive a copy of certain personal information collected via our website, and to appeal a decision on your request.
To exercise a right, submit a request via [link to web form] or contact us at [privacy email or portal link]. We will verify your identity and respond as required by law. You may designate an authorized agent where permitted.
We do not sell or share personal information for targeted advertising. We do not offer financial incentives for personal information.
Children’s Privacy
Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the site. If you believe a child has provided information, contact us and we will delete it.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information collected via the site. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
Data Retention
We keep personal information collected via the site only as long as needed for the purposes described in this Policy (for example, to answer your inquiry), to meet legal obligations, resolve disputes, and enforce our agreements.
Third-Party Services & Links
Our website may link to third-party sites or services (for example, Patient Portal, maps, video players). Those services have their own privacy policies and practices. We are not responsible for their content or privacy practices.
- reCAPTCHA and similar tools: if used on forms, they help prevent spam and abuse and are subject to the provider’s own terms and privacy policy.
International Visitors
Our site is intended for use in the United States. If you visit from outside the U.S., your information may be processed in the U.S. or other countries, which may have different data-protection laws.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new Effective date. Material changes will be highlighted for a reasonable period.